Why Productivity?

We choose productivity as the basis for success because it offers the greatest opportunity for a better work environment and a better, also lower, cost way of doing things. All but a very few organizations can benefit from improvements in their productivity. As an example of the size of the opportunity available through productivity improvement, its cost reduction area dwarfs the  size of the current rage,  outsourcing. Outsourcing  of certain functional areas can in  fact be harmful to the  reputation and effectiveness of the  enterprise which does the outsourcing.  This especially true of customer service applications. That portion of the customer service function which deals with customer complaints is uniquely positioned to assi View the rest of this article